Customer Relationship Associate

Job Description for Customer Relationship Officer

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.

      Project Description:

· Proven work experience as a Retail Sales Representative or Sales Associate or similar role

· Understanding of the retail sales process

· Familiarity with consumer behaviour principles

· Knowledge of inventory stocking procedures

· Basic math skills

· Track record of achieving sales quotas

· Excellent communication skills, capable of building trusting relationships

· Ability to perform in fast-paced environments

· Flexibility to work various shifts

Roles and responsibilities:

· Greet and direct customers

· Provide accurate information (e.g. product features, pricing and after-sales services)

· Answer customers’ questions about specific products/services

· Conduct price and feature comparisons to facilitate purchasing

· Cross-sell products

· Stay up to date with new products/services

• It is a Full Time Sales / Business Development job for candidates with 0 - 2 years of experience.