Customer Experience Executive

25,000 - 40,000 /month*

Smotpro India Private Limited

Jeevan bima nagar, Bangalore

₹5,000 incentives included

2 - 5 years Experience in Sales / Business Development

2 Openings

Incentives included

Full Time

Skills Required

Cold Calling

Computer Knowledge

Lead Generation

MS Excel

Wiring

Job Highlights

Sales Type: B2B Sales

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working

Job Description

Strategy Development: Design and implement a comprehensive CX strategy aligned with overarching business objectives.
Journey Mapping: Map out the end-to-end customer journey to identify friction points and optimize interactions across physical and digital channels.
Data Analysis & Reporting: Monitor and analyze Key Performance Indicators (KPIs) like CSAT (Customer Satisfaction), NPS (Net Promoter Score), and churn rates.
Cross-Functional Collaboration: Partner with product, marketing, and sales teams to resolve product issues and streamline the onboarding and purchase experiences.
Feedback Implementation: Set up feedback loops, conduct customer surveys, and translate insights into actionable product and service improvements.
Team Leadership: Manage, mentor, and train frontline customer support or experience teams to maintain high service standards.

Other Details

It is a Full Time Sales / Business Development job for candidates with 2 - 5 years of experience.

More about this Customer Experience Executive job

What skills and experience do you need for this Customer Experience Executive job?
Ans : To apply for this Customer Experience Executive job, candidates should have skills like Cold Calling, Computer Knowledge, Lead Generation, MS Excel, Wiring along with 2-5 years of experience.
What salary is offered for this Customer Experience Executive job?
Ans : The salary for this Customer Experience Executive job ranges between ₹25,000-₹40,000 per month.
What are the working days and timings for this job?
Ans : This Customer Experience Executive job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Jeevan bima nagar, Bangalore.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Experience Executive job is open for both male and female candidates.
What does the role of Customer Experience Executive involve?
Ans : As a Customer Experience Executive, your work will involve skills like Cold Calling, Computer Knowledge, Lead Generation, MS Excel, Wiring. This role is part of Sales / Business Development category.
Where is this job located?
Ans : This Customer Experience Executive job is located in Jeevan bima nagar, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Cold Calling, Computer Knowledge, Lead Generation, MS Excel, Wiring along with 2-5 years of experience is ideal for this Customer Experience Executive job.
Why should you apply for this Customer Experience Executive job?
Ans : This Customer Experience Executive job offers a salary between ₹25,000-₹40,000 per month. This is a Full Time opportunity and has 2 openings available.