Customer Enquiry Executive

About Gear N Ride

Gear N Ride is a motorcycle riding gear and lifestyle store with 10+ years of experience in the riding industry.

We are riders ourselves, and our business covers everything a rider may need — Buy, Rent, Clean, Repair, Insure & Ride.

We deal in motorcycle helmets, riding jackets, boots, gloves, riding pants, accessories, tyres and other riding products, while also offering rental, cleaning, repair, pre-owned and other rider-focused services.

We are now looking for a Customer Enquiry & Digital Sales Executive to manage our incoming customer enquiries across phone calls, WhatsApp and Instagram and convert those enquiries into actual sales, bookings and showroom visits.

The Role

You will be the first point of contact for customers who reach Gear N Ride through phone, WhatsApp and Instagram.

Your primary responsibility will be to:

• Respond quickly and professionally to customer enquiries

• Understand the customer's requirement

• Recommend the right product/service

• Share product information, prices, availability and photos/videos

• Follow up with interested customers

• Convert enquiries into showroom visits, sales, rentals and bookings

• Maintain proper records of every lead

• Coordinate with the showroom sales team when required

• Ensure that no genuine enquiry is missed or forgotten

Key Responsibilities

1. Phone Calls

• Attend incoming customer calls

• Understand what the customer is looking for

• Answer basic questions regarding products, prices, sizes, availability and services

• Explain rental, cleaning, repair and other services

• Handle customer follow-ups

• Call back missed calls and pending enquiries

• Identify serious buying customers and pass them to the appropriate salesperson when required

2. WhatsApp

• Handle incoming WhatsApp enquiries

• Respond promptly and professionally

• Share product pictures, videos, prices and relevant information

• Follow up on quotations and interested customers

• Handle rental enquiries and booking-related communication

• Follow up with customers who have shown interest but have not purchased

• Maintain proper conversation history and lead status

3. Instagram

• Monitor Instagram DMs and enquiries

• Respond to product and service enquiries

• Convert Instagram enquiries into WhatsApp conversations or showroom visits

• Reply to comments where required

• Identify potential customers from social media interactions

• Follow up with customers who enquire about products featured in reels/posts

4. Lead Management

Every enquiry should be properly tracked.

The candidate will be responsible for maintaining accurate information such as:

• Customer name

• Phone number

• Requirement

• Product/category

• Budget, wherever relevant

• Source of enquiry — Call / WhatsApp / Instagram / Website

• Enquiry date

• Follow-up date

• Current status

• Final outcome

The company will use its CRM/lead management system for this process.

No lead should be left unattended.

5. Follow-Ups & Conversion

This is a sales-oriented role, not simply a customer support role.

You will be expected to:

• Follow up with customers who have not yet purchased

• Remind customers about products they showed interest in

• Follow up on rental enquiries

• Follow up on quotations

• Encourage genuine online customers to visit the showroom where required

• Coordinate with the sales team to close leads

• Maintain follow-up discipline

6. Coordination With Showroom

The candidate will work closely with the showroom team.

For example:

Customer: “I need a riding jacket under ₹15,000.”

You should be able to understand the requirement, check available options, share relevant products, answer basic questions and either close the sale or arrange for the customer to visit the showroom.

Similarly, for a rental enquiry, you should be able to collect the required details and coordinate the booking.

What We Are Looking For

Essential

• Good spoken English

• Good Hindi

• Kannada will be an advantage

• Good communication skills

• Comfortable speaking to customers on the phone

• Good WhatsApp communication skills

• Basic Instagram knowledge

• Basic computer skills

• Ability to learn products quickly

• Good follow-up discipline

• Polite, confident and professional attitude

Preferred

Experience in any of the following will be an advantage:

• Telecalling

• Inside sales

• Customer support

• Retail sales

• E-commerce

• Automobile / motorcycle industry

• Riding gear / automotive accessories

• WhatsApp sales

• Social media customer handling

A genuine interest in motorcycles and riding is a major plus.

You do not need to be an expert rider, but you should be willing to learn about motorcycles, riding gear and our products.

Important Expectations

This role requires someone who is:

• Proactive

• Fast at responding

• Comfortable speaking to new people

• Good at follow-ups

• Sales-minded

• Organised

• Responsible with customer information

• Willing to learn

• Comfortable working from the showroom every day

This is not a passive customer-service role.

The person should actively work towards converting enquiries into sales, rentals, bookings and showroom visits.

Performance Will Be Measured On

• Number of enquiries handled

• Response time

• Follow-up completion

• Leads properly entered into CRM

• Showroom visits generated

• Sales/rentals/bookings generated

• Lead conversion rate

• Customer feedback

• Overall follow-up discipline

Salary & Incentives

₹18,000 – ₹25,000 per month + performance incentives

Additional incentives will be provided based on performance and successful conversions.

• It is a Full Time Sales / Business Development job for candidates with 0 - 3 years of experience.