Sky CA Classic - RM_Sky Channel-VRM - CA_Hyderabad As a CEC Relationship Manager – VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking solutions. You will be trained across multiple banking products including cards, liabilities, and assets, enabling you to function as a universal phone banking officer. The role demands strong communication skills, a customer-first mindset, and the ability to meet service and sales benchmarks consistently. Handle outbound calls for Wealth and Privy customers, ensuring high-quality engagement and service delivery. Cross-trained across banking products (cards, liabilities, assets) to provide comprehensive support and sales. Drive product sales and meet assigned targets through mapped customer base. Ensure consistent customer contact and timely resolution of queries/issues. Maintain service benchmarks including NPS, service level, and service quality. Record and maintain detailed logs of daily interactions and outcomes. Adhere to information security norms and quality process guidelines. Stay updated on process changes and implement feedback from team leaders and coaches. Deliver personalized sales pitches and recommend products suited to customer needs. Ensure customer delight through proactive communication and relationship management. Experience Level Mid Level
Other Details
It is a Full Time Sales / Business Development job for candidates with 2 - 6+ years Experience.
More about this Customer Engagement and Relationship Manager - Virtual Relationship Management job
What are the eligibility criteria for this Customer Engagement and Relationship Manager - Virtual Relationship Management job?
Ans : Candidates should have All Education levels with 2-7 years of experience for this Customer Engagement and Relationship Manager - Virtual Relationship Management job offered by Kotak Mahindra Bank Limited in Isnapur, Hyderabad.
What salary is offered for this Customer Engagement and Relationship Manager - Virtual Relationship Management job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Engagement and Relationship Manager - Virtual Relationship Management job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Isnapur, Hyderabad.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Engagement and Relationship Manager - Virtual Relationship Management job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Engagement and Relationship Manager - Virtual Relationship Management job is located in Isnapur, Hyderabad.
Why should you apply for this Customer Engagement and Relationship Manager - Virtual Relationship Management job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
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Kotak Mahindra Bank Limited
Isnapur, Hyderabad
2 - 6+ years Experience in Sales / Business Development
Full Time
