Customer Care Service

1. Customer Interaction:

o Serve as the first point of contact for customers via calls, emails, and chat.

o Address customer inquiries, provide information, and resolve issues promptly and

efficiently.

o Build and maintain positive relationships with customers to ensure a high level of

satisfaction.

2. Support Services:

o Assist with booking inquiries, project details, and other services.

o Provide after-sales support, ensuring a seamless experience for customers.

3. Problem Resolution:

o Proactively identify customer issues and provide solutions, escalating to relevant

teams when necessary.

o Maintain follow-ups to ensure issues are resolved and customers are satisfied.

4. Customer Feedback:

o Collect and record feedback to identify areas of improvement in service delivery.

o Share customer insights with the team to enhance processes and strategies.

5. Operational Duties:

o Update CRM tools with customer interactions, queries, and resolutions.

o Coordinate with internal teams (sales, marketing, and operations) to ensure

customer needs are met.

o Stay updated on company offerings and market trends to provide accurate and

helpful information.

6. Upselling and Cross-Selling:

o Identify opportunities to introduce customers to additional services or products.

o Assist in upselling and cross-selling efforts while maintaining a customer-centric

approach.

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., QUEST BUSINESS SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 1 Customer Care Service at QUEST BUSINESS SOLUTION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.