Customer Care Representative

Location: Navrangpura, Ahmedabad (Work From Office Only)
Experience: Minimum 1.5+ years
Salary: ₹20,000 – ₹35,000/month (Based on skills and experience)
Company: Trakky – Online Salon Service Booking Platform

About Trakky

Trakky is a fast-growing beauty-tech startup revolutionizing how customers discover and book salon services online. Our mission is to simplify and digitalize the salon appointment experience across India while delivering the best support to both salons and customers.

Role Overview

We are seeking a Customer Care Representative to handle customer and salon partner queries, resolve issues, and provide a seamless support experience. The ideal candidate will be empathetic, detail-oriented, and capable of delivering excellent customer service through phone, email, and chat.

Key Responsibilities

• Answer inbound calls, emails, and chats from customers and salon partners.

• Resolve queries related to bookings, payments, cancellations, and platform usage.

• Guide new salon partners/customers through onboarding and service setup.

• Maintain records of customer interactions, issues, and resolutions in the CRM.

• Escalate complex issues to the relevant team for quick resolution.

• Follow up with customers to ensure satisfaction and problem closure.

• Achieve daily/weekly performance targets for response time and resolution rate.

• Represent Trakky with professionalism, patience, and empathy.

Requirements

• Strong communication skills in Hindi/Gujarati (English proficiency is a plus).

• Prior experience in customer support/call center/helpdesk preferred.

• Good listening and problem-solving skills.

• Familiarity with customer service tools, Excel, Google Sheets, or CRM software.

• Ability to stay calm under pressure and handle multiple queries efficiently.

• Professional, customer-focused, and positive attitude.

Work Details

• Work Mode: Work From Office

• Location: Navrangpura, Ahmedabad

• Working Days: Monday to Saturday

• Timings: 10:00 AM – 7:00 PM (varies as per business requirements)

Salary

₹20,000 – ₹35,000/month (Based on skills and experience)

• It is a Full Time Sales / Business Development job for candidates with 1 - 5 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Trakky Techno Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 20 Customer Care Representative at Trakky Techno Services Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has 11:00 AM - 08:00 PM timing.