Customer Care Officer

Job Title: – Customer Support & Investment Services

Location: Indore

Job Type: Full-Time

About Us:

CoinDcx is a leading [financial/investment/stock trading] firm committed to delivering seamless trading experiences and financial solutions to our clients. We are seeking dynamic and enthusiastic Business Development Officers (BDO) to join our team.

Key Responsibilities:

• Handle customer support calls and resolve client queries professionally.

• Manage client relationships and ensure high-quality service.

• Provide guidance on investment trading, stock market trades, Forex, and cryptocurrency.

• Assist clients with account-related queries, including Demat account management and fund payments.

• Promote company services and products, contributing to sales targets.

• Maintain accurate records of client interactions and transactions.

• Collaborate with the team to enhance overall customer experience.

Required Skills & Qualifications:

• Excellent communication and interpersonal skills.

• Basic knowledge of investment trading, stock market, Forex, and cryptocurrency.

• Understanding of Demat accounts, fund transfers, and payment queries.

• Customer-focused attitude with problem-solving abilities.

• Ability to handle high-volume calls and provide prompt solutions.

• Sales orientation is a plus.

• Freshers with strong interest in finance and trading are welcome.

Preferred Experience:

• Experience in customer support, client handling, or sales is a plus but not mandatory.

• Knowledge of trading platforms and investment products is advantageous.

What We Offer:

• Opportunity to work in a dynamic financial environment.

• Training and mentorship for freshers.

• Growth opportunities in sales and client relationship management.

• Competitive salary and performance-based incentives.

Who Can Apply:

• Freshers passionate about finance, trading, and customer service.

• Experienced candidates with backgrounds in customer support, business development, sales, or financial services.

• It is a Full Time Sales / Business Development job for candidates with 0 - 6 months of experience.