Customer Care Manager

Job Title: CRM Executive

Company Name: [padam tech india]

Location: [bawana]

We are looking for a CRM Executive to join our team at [Company Name]. In this role, you will focus on expanding our client base, meeting revenue targets, and ensuring exceptional customer satisfaction. This position offers a competitive in-hand salary along with excellent opportunities for career growth.

Key Responsibilities:

• Client Relationship Management: Build and nurture strong, professional relationships with clients through regular communication and effective follow-ups.

• Market Research: Research and identify new client opportunities in the market to expand the client base.

• Sales Support: Promote product and service offerings that align with the needs and goals of customers.

  Customer Service: Provide exceptional customer care to ensure high levels of satisfaction and retention.

• Order Management: Track and manage orders, ensuring timely deliveries and client satisfaction.

• Payment Reminders: Proactively follow up on outstanding payments and resolve any billing issues.

• Reporting: Generate reports on customer interactions, sales, and performance metrics for management review.

• Collaboration: Work closely with internal teams to ensure seamless delivery of services and to meet client expectations.

• Market Insights: Monitor industry trends and competitor strategies to adapt and stay competitive.

Job Requirements:

• Minimum Qualification: [Insert minimum qualification] with [Insert experience range] of experience in CRM or related fields.

• Skills:

  • Excellent Communication Skills (verbal and written)

  • Proficient in Excel and Google Sheets for data analysis and reporting

  • Strong Customer Service orientation

  • Skilled in Client Handling, ensuring excellent customer interactions

  • Experience in Data Entry, Order Management, and Payment RemindersAbility to manage Follow-ups and maintain a Process-oriented approach

  • Proficiency in Reporting tools and generating meaningful insights

  • Previous experience in Sales Support and Client Relationship Management

This role is ideal for candidates with a customer-focused approach who can drive sales and ensure a seamless client experience. If you’re a results-driven individual who thrives in a dynamic environment, we’d love to hear from you!

What We Offer:

• Competitive In-Hand Salary

• Career Growth and development opportunities

• A vibrant and collaborative work environment

• It is a Full Time Sales / Business Development job for candidates with 1 - 5 years of experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., Padam Tech India.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 5 Customer Care Manager at Padam Tech India
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has 09:00 AM - 06:30 PM timing.