Customer Care Manager

Position: Customer Care Manager

Key Responsibilities

• Project Planning and Execution: The Automobile Customer Care Manager is responsible for planning and executing customer care projects, ensuring timely delivery and high-quality service to meet customer expectations.

• Problem-Solving and Decision-Making: This role involves identifying customer issues, analyzing root causes, and making informed decisions to resolve issues effectively while maintaining customer satisfaction.

• Collaboration with Cross-Functional Teams: The Customer Care Manager collaborates with departments like sales, marketing, and operations to streamline processes, improve service delivery, and enhance the overall customer experience.

• Leadership and Mentorship: Leading a team of customer care representatives, the manager provides guidance, support, and mentorship to ensure the team delivers exceptional service and achieves performance targets.

• Process Improvement and Innovation: Continuously evaluate and enhance customer care processes, implementing innovative solutions to drive efficiency, productivity, and customer satisfaction.

• Technical or Customer-Facing Responsibilities: Engage directly with customers to address complex issues, provide product support, and ensure a seamless customer journey through various touchpoints.

Required Skills And Qualifications

• Technical Skills: Proficiency in CRM software, ticketing systems, data analysis tools, Microsoft Office suite, and social media platforms for customer engagement.

• Educational Requirements: Bachelor’s degree in Business Administration, Marketing, or related field. Certifications in Customer Relationship Management (CRM) are a plus.

• Experience Level: Minimum of 5 years in customer service roles, preferably in the automotive industry. Experience in managing customer care teams is highly desirable.

• Soft Skills: Excellent communication skills, problem-solving abilities, adaptability to changing environments, leadership qualities, and a customer-centric approach.

• Industry Knowledge: In-depth understanding of automotive products, services, industry regulations, and customer service best practices.

Preferred Qualifications

• Experience in leading customer care teams in reputable automotive companies.

• Holding advanced certifications in customer service management or related fields.

• Familiarity with AI tools for customer service automation and predictive analytics.

• Demonstrated success in scaling customer care operations and implementing process improvements.

• Active participation in automotive industry conferences and publications.

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹40000 per month + Incentives that depends on your interview. It's a Full Time job in Patna.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., HOLY MISSION SCHOOL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 5 Customer Care Manager at HOLY MISSION SCHOOL
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has 09:30 सुबह - 06:30 शाम timing.