Customer Care Manager

Job Title: Telesales & Customer Support Manager

Department: Sales & Customer Experience

Reporting To: Sales Head / Operations Head

Location: Lower Parel

Experience: 1-2 Years

Job Summary

We are looking for a proactive and result-oriented Telesales & Customer Support Manager to lead our inside sales and customer support teams. The role involves driving revenue through telesales, ensuring exceptional customer experience, managing team performance, and maintaining service quality standards.

Key ResponsibilitiesTelesales Management

Lead, train, and manage the telesales team to achieve monthly and quarterly sales targets Monitor call quality, conversions, follow-ups, and lead closures

Develop scripts, pitch strategies, and objection-handling techniques

Coordinate with field sales and marketing teams for lead management

Track performance metrics (calls, conversions, revenue, follow-ups)

Customer Support Management

Oversee customer support operations to ensure timely and effective issue resolution

Handle escalations and critical customer complaints professionally

Ensure high customer satisfaction, retention, and repeat business

Maintain SOPs, response timelines, and service quality benchmarks

Coordinate with internal teams (accounts, logistics, operations) for closure

Team & Process Management

Recruit, onboard, train, and coach team members

Conduct regular performance reviews and feedback sessions

Prepare daily, weekly, and monthly MIS reports

Implement process improvements for efficiency and customer experience

Ensure CRM accuracy and data discipline

Key Skills & Competencies

Strong leadership and team-handling skills

Excellent communication and negotiation abilities

Proven experience in telesales & customer service operations

CRM handling (Zoho, Salesforce, or similar)

Analytical mindset with focus on KPIs and results

Problem-solving and escalation management skills

Preferred Qualifications

Bachelor’s degree in Business, Marketing, or related field

Experience in B2B/B2C sales or service industry

Exposure to call center or inside sales environment

Experience in training and performance management

What We Offer

Competitive salary + performance incentives

Growth opportunities in sales leadership

Professional and collaborative work environment

Job Title: Telesales & Customer Support Manager

Department: Sales & Customer Experience

Reporting To: Sales Head / Operations Head

Location: Lower Parel

Experience: 1-2 Years

Job Summary

We are looking for a proactive and result-oriented Telesales & Customer Support Manager to lead our inside sales and customer support teams. The role involves driving revenue through telesales, ensuring exceptional customer experience, managing team performance, and maintaining service quality standards.

Key ResponsibilitiesTelesales Management

Lead, train, and manage the telesales team to achieve monthly and quarterly sales targets

Monitor call quality, conversions, follow-ups, and lead closures

Develop scripts, pitch strategies, and objection-handling techniques

Coordinate with field sales and marketing teams for lead management

Track performance metrics (calls, conversions, revenue, follow-ups)

Customer Support Management

Oversee customer support operations to ensure timely and effective issue resolution

Handle escalations and critical customer complaints professionally

Ensure high customer satisfaction, retention, and repeat business

Maintain SOPs, response timelines, and service quality benchmarks

Coordinate with internal teams (accounts, logistics, operations) for closure

Team & Process Management

Recruit, onboard, train, and coach team members

Conduct regular performance reviews and feedback sessions

Prepare daily, weekly, and monthly MIS reports

Implement process improvements for efficiency and customer experience

Ensure CRM accuracy and data discipline

Key Skills & Competencies

Strong leadership and team-handling skills

Excellent communication and negotiation abilities

Proven experience in telesales & customer service operations

CRM handling (Zoho, Salesforce, or similar)

Analytical mindset with focus on KPIs and results

Problem-solving and escalation management skills

Preferred Qualifications

Bachelor’s degree in Business, Marketing, or related field

Experience in B2B/B2C sales or service industry

Exposure to call center or inside sales environment

Experience in training and performance management

What We Offer

Competitive salary + performance incentives

Growth opportunities in sales leadership

Professional and collaborative work environment

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.