Customer Care Executive

Job Title: Customer Relations Executive
Location: Kolkata
Experience: 1–3 Years
Salary: ₹15,000 – ₹20,000 per month
Qualification: Bachelor’s degree in Business Administration, Commerce, or related field
Job Type: Full-time | Day Shift | In-office

Job Summary:
We are looking for a customer-focused Customer Relations Executive to handle client communication related to orders, payments, and account queries. The role involves coordinating with internal teams to ensure smooth transactions and high customer satisfaction.

Key Responsibilities:

• Follow up with clients on pending orders and overdue payments

• Coordinate with Sales, Accounts, and Logistics teams

• Maintain customer records and interaction details

• Send payment reminders and order status updates

• Handle customer complaints and escalate issues when required

• Assist with order processing, invoicing, and payment confirmations

• Build strong client relationships and ensure customer satisfaction

Required Skills:

• 1–3 years of experience in customer service or sales/accounts coordination

• Strong communication and problem-solving skills

• Ability to manage multiple tasks efficiently

• Proficiency in MS Office and CRM software

• Knowledge of invoicing and payment follow-ups is an advantage

Benefits:

• Provident Fund

• Paid leave and sick time

• Leave encashment

• Cell phone reimbursement

• Yearly bonus

• Growth opportunities and supportive work environment

Apply at: info@hrinfotechsolution.in | 8851953582

• It is a Full Time Sales / Business Development job for candidates with 6 months - 4 years of experience.