Customer Care Executive

1. They efficiently handle inbound and outbound calls and transfer them to the relevant agent or department as per the telecalling script.

2. Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.

3. Analyzing and reporting customer data to devise new strategies or update the existing ones

4. Communicating with them through various omnichannel channels, including email, social media, phone, or SMS

5. Make appointments that fit into the schedule of the client and the customer.

6. Inform customers about updates, deals, offers, promotions, and policies and keep the sales funnel in motion.

7. I assist them if they are facing a problem and troubleshoot it.

8. Ensuring the customer has a positive experience with the company.

9. Fostering a healthy relationship between the client and the customer.

10. Overseeing timely delivery and payment of sales orders.

11. Handling all Voice and Non-Voice Processes in BPOs & Call centers.

In addition to these primary duties, the roles and responsibilities of a customer care executive in a BPO include some higher-level functions. These include:

Key Responsibilities:

• Identify and approach potential clients to generate leads and drive sales growth.

• Present and promote products or services to prospective customers.

• Maintain strong relationships with existing clients and motivate them to repeat business.

• Prepare and deliver sales pitches tailored to client needs.

• Achieve monthly and quarterly sales targets.

• Stay informed on market trends and competitor activities.

• Prepare reports on sales performance and client feedback.

• It is a Full Time Sales / Business Development job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹20000 per month that depends on your interview. It's a Full Time job in Madurai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., WEDJAT HEALTH SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at WEDJAT HEALTH SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has 09:00 AM - 06:00 PM timing.