Customer Care Executive

About Us :

NoBroker.com, founded in 2014 by Amit, Akhil, and Saurabh, is India’s first Proptech unicorn. It’s a brokerage-free platform that directly connects property owners with tenants and buyers, eliminating the need for middlemen. With over 1 crore customers and 5 lakh new users each month, it’s reshaping the real estate market. The platform handles 55,000 transactions monthly, saving INR 1200 crore in brokerage fees each year. Headquartered in Bengaluru, NoBroker operates in key cities like Mumbai, Delhi, Pune, Chennai, and Hyderabad. Recently, it raised USD 210 million, bringing its valuation to over USD 1 billion. 

Specific Responsibilities: 

  ★ Prospect Identification: Identify and engage potential business opportunities. 

★ Sales and Relationships: Build strong client relationships and effectively communicate product value.

 ★ Problem Solving: Address client challenges with tailored solutions. 

★ Lead Management: Handle outbound calls and follow-ups to nurture leads and drive conversions. 

★ Service Excellence: Maintain high service standards to ensure client satisfaction.

 ★ Revenue Generation: Focus on closing sales and meeting revenue goals.  

❖ Act as a Relationship Manager for paid customers, building trust and ensuring long term engagement. 

❖ Understand customer needs and assist in finding the right tenant or property with tailored solutions. 

❖ Manage inbound and outbound calls, negotiate with leads, and provide regular updates on account progress. 

❖ Utilize internal tools and adhere to company guidelines to deliver efficient and highquality service. 

❖ Go the extra mile to provide exceptional customer service and ensure customer satisfaction. 

Job details :

Timing : 9am-6pm/9:30 am- 6:30 pm / 10am-7pm 

Working days - 6 ( weekday rotational weekoff between mon - thurs )

Login hours : 9 , working hours : 8 + 1 hour break

KPI : 4-5 HOURS OF CALLTIME 

  Perks & Value Proposition:

★ Health insurance: Rs 1 lakh per year, fully paid by the company. 

★ Promotions: Employees are promoted every 6 months, with outstanding performers eligible for promotions every quarter. 

★ Rewards: Monthly recognition and rewards for top performers. 

★ Career growth: Employees can become Assistant Managers in as little as 2 years. 

★ Team-building activities: Regular team parties and an Annual Day outing for all employees.   

Apply here now !!!

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• It is a Full Time Sales / Business Development job for candidates with 0 - 3 years of experience.