Sales Customer Care Executive

IIFL Finance - Gold Loan Division:

Customer Care Executive (CCE) - Gold Loan Division

Roles & responsibilities

• Handle walk-in customers and assist them with gold loan products.

• Explain loan terms, interest rates, and repayment procedures to customers.

• Perform KYC verification and ensure proper documentation.

• Maintain strong follow-up with customers for loan renewals and repayments.

• Manage customer queries, complaints, and service requests efficiently.

• Support branch operations including vault management (as needed).

• Coordinate with the sales team for lead conversion and customer engagement.

• Actively cross-sell health insurance and business loan products to eligible customers.

• Achieve assigned sales targets for third-party products as per company norms.

• Ensure accurate data entry and reporting of cross-sell activities.

Gold Appraiser (GA)

Roles and Responsibilities:

• Assess and evaluate the purity and weight of gold ornaments/jewelry for pledging.

• Provide accurate valuation as per company guidelines and current market rates.

• Maintain proper documentation and system entries for appraised items.

• Handle pledged gold securely and ensure proper storage in the branch vault.

• Assist in loan processing and ensure compliance with internal policies.

• Support in gold auctions, loan closure, and coordination with credit operations.

• Promote and sell health insurance and business loans to interested customers.

• Achieve monthly cross-sell targets alongside core appraisal duties.

• Contribute to overall branch performance and customer satisfaction.

Preferred candidate profile:

Customer Care Executive: candidates with min 1 Yr experience in Sales or Marketing.

Gold Appraiser : Minimum 1 year of experience in Gold Checking & Sales, preferably from BFSI Sector.

Contact Details:

HR Vaishnavi - 8356866455

• It is a Full Time Sales / Business Development job for candidates with 6 months - 6+ years Experience.