Customer Care Executive

Job Title: Team Leader – Sales

Location: Tata Heritage Motors, Pachpakhadi, Thane

Department: Sales

Reporting To: Sales Manager / Showroom Manager

Job Summary:

The Team Leader will be responsible for managing the sales team, achieving monthly and quarterly sales targets, ensuring excellent customer satisfaction, and maintaining smooth showroom operations in line with Tata Motors dealership standards.

Key Responsibilities:

• Lead and motivate the sales team to achieve individual and group targets.

• Ensure all inquiries are handled promptly and professionally.

• Support team members in closing deals and improving conversion ratios.

• Monitor and maintain daily showroom activities and sales reports.

• Conduct regular training and performance reviews for sales advisors.

• Maintain strong relationships with customers to ensure repeat and referral business.

• Coordinate with the Finance, Exchange, and Accessories departments for smooth deal closures.

• Ensure the showroom display, branding, and customer experience meet Tata Motors guidelines.

Qualifications & Experience:

• Graduate in any discipline (MBA preferred).

• Minimum 3–5 years of automobile sales experience, with at least 1–2 years in a supervisory/team leader role.

• Good communication, leadership, and customer-handling skills.

• Familiarity with Tata Motors products will be an added advantage.

Key Skills:

• Team management

• Target-oriented approach

• Strong negotiation and closing skills

• Customer relationship management

• Report analysis and MIS handling

Employment Type: Full-Time

Work Location: Tata Heritage Motors, Pachpakhadi, Thane.

• It is a Full Time Sales / Business Development job for candidates with 2 - 6+ years Experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Heritage Motors Mumbai Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at Heritage Motors Mumbai Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has 10:00 AM - 07:00 PM timing.