Make outbound calls to customers to promote products/services or gather information.
Handle inbound calls and resolve customer queries in a timely manner.
Explain product features, benefits, pricing, and offerings clearly and professionally.
Maintain and update customer information in the CRM/database.
Follow communication scripts and company guidelines during calls.
Achieve daily/weekly/monthly calling targets and conversion goals.
Respond to customer inquiries politely and professionally.
Provide accurate information and solutions based on customer needs.
Escalate complex issues to senior staff or the concerned department.