Customer Care Executive

We Are Hiring – Customer Support Executives (EdTech Process)

We are looking for 10 Customer Support Executives to join our growing EdTech team. This role requires excellent communication skills, problem-solving abilities, and a customer-focused approach to ensure a seamless learning experience for students and parents.

Job Details:

• Position: Customer Support Executive (EdTech Process)

• Number of Openings: 10

• Salary: ₹12,000 + Incentives

• Job Type: Work From office

• Location: Bhopal

• Language Requirement: Proficiency in Gujarati (mandatory)

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, and chat.

• Assist students and parents with platform onboarding and course selection.

• Provide technical support for login issues, payments, and content access.

• Resolve queries efficiently and manage support tickets professionally.

• Ensure high customer satisfaction and provide proactive solutions.

• Gather customer feedback and suggest improvements for better service.

Qualifications & Requirements:

• Proficiency in Gujarati (verbal and written) is mandatory.

• 0-3 years of experience in customer support, preferably in EdTech or online education.

• Strong communication skills and the ability to explain information clearly.

• Experience in handling customer queries, troubleshooting, and issue resolution.

• Familiarity with CRM tools and customer support software.

• A proactive and customer-centric approach with multitasking abilities.

Job Type: Full-time

Pay: From ₹12,000.00 per month

• It is a Full Time Sales / Business Development job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹16000 per month + Incentives that depends on your interview. It's a Full Time job in Bhopal.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Avyaan Management Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 15 Customer Care Executive at Avyaan Management Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has 10:00 AM - 07:00 PM timing.