Key Responsibilities
Handle inbound calls from US customers professionally and courteously.
Understand customer queries and provide accurate and timely solutions.
Maintain high standards of customer service and customer satisfaction.
Follow defined process guidelines, communication standards, quality parameters, and company policies.
Accurately record customer interactions and update relevant information in the system.
Escalate complex customer issues to the appropriate team or supervisor.
Achieve assigned quality, productivity, attendance, and customer service targets.
Maintain professional communication while interacting with international customers