A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 25,500 /month
G.r.j. Trades And Finance Limited
Connaught Place, Delhi
6 - 36 months Experience in Sales / Business Development
Full Time
Job Title: Collection Officer
Industry: NBFC / Financial Services
Department: Collections
Role Overview
The Collection Officer is responsible for managing overdue loan accounts through outbound and inbound calls, ensuring timely recovery of payments while maintaining a professional and customer-friendly approach.
Key Responsibilities
Make outbound calls to customers for overdue EMI / loan payments
Handle inbound calls related to payment queries and delays
Follow up regularly with delinquent customers to ensure payment commitments
Negotiate repayment plans, due dates, and settlements as per policy
Update call logs, customer responses, and payment status in CRM systems
Achieve daily/weekly/monthly calling and collection targets
Handle early bucket and mid-bucket collections (soft collections)
Maintain compliance with RBI and company guidelines during collections
Key Skills Required
Strong communication skills (Hindi + basic English preferred)
Good negotiation and convincing ability
Basic computer knowledge (Excel / CRM tools)
Ability to handle pressure and meet targets
Good listening and problem-solving skills
Eligibility Criteria
Graduate / Undergraduate
0–2 years experience in tele-calling, collections, or customer service
Performance Metrics (KPIs)
Daily call productivity
Promise to Pay (PTP) conversion rate
Collection efficiency
Reduction in overdue accounts
Additional Benefits
Monthly performance incentives
Fixed salary + variable pay
