Job Description – Immigration Counsellor

Department: Counselling / Immigration Services
Location: [Mohali]
Employment Type: Full-Time
Reporting To: Counsellor / Telle-caller

Position Overview

We are seeking a high-performing Immigration Counsellor to join our team. The ideal candidate will be responsible for guiding clients through the immigration, visa, and overseas opportunities process, assessing their profiles, and providing accurate and transparent advice. Strong communication, counselling ability, and sales conversion skills are essential for this role.

Key Responsibilities

Client Counselling

• Handle walk-in, telephonic, and online enquiries professionally.

• Assess client profiles based on education, work experience, financial status, and future goals.

• Guide clients on suitable countries, programs, and visa categories (Canada, Australia, UK, Europe, etc.).

• Clearly explain end-to-end processes, documentation requirements, timelines, and eligibility.

• Maintain high customer satisfaction by promptly resolving queries.

Sales & Lead Conversion

• Convert assigned leads into successful admissions or visa applications.

• Achieve monthly counselling and sales/conversion targets.

• Maintain follow-ups and record all interactions using CRM tools.

• Build trust with clients by providing transparent and honest guidance.

Documentation & Coordination

• Assist clients with required documentation (forms, SOP, financials, checklists, etc.).

• Coordinate with the documentation, processing, and operations teams to ensure smooth application flow.

• Stay updated with embassy rules, immigration policies, and program changes.

Customer Relationship Management

• Build and maintain strong, long-term client relationships.

• Ensure excellent after-sales service and client satisfaction.

• Handle complaints or issues with professionalism and timely resolution.

Required Skills & Qualifications

• Bachelor’s Degree (any stream).

• 1–3 years of experience in Immigration/Overseas Education/Consulting industry (preferred).

• Strong communication skills (English & Hindi).

• Excellent counselling, convincing, and interpersonal skills.

• Ability to meet monthly targets with a result-oriented approach.

• Good understanding of major global immigration pathways and requirements.

• Proficiency in MS Office and CRM systems.

• Self-motivated, confident, and customer-focused.

What We Offer

• Attractive salary package with high incentives.

• Professional growth and clear promotion opportunities.

• Supportive team environment and ongoing training.

• Opportunity to work with a reputed and fast-growing immigration brand.

• It is a Full Time Sales / Business Development job for candidates with 0 - 3 years of experience.

More about this Counsellor job

1. What is the eligibility criteria to apply for this Counsellor job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹32000 per month that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this Counsellor job?
   Ans: This Counsellor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Counsellor job?
   Ans: No, there is no fee applicable for applying this Counsellor job and during the employment with the company, i.e., New Path Immigration.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Counsellor role?
   Ans: There is an immediate opening of 8 Counsellor at New Path Immigration
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Counsellor job?
   Ans: This Counsellor job has 09:30 AM - 05:30 PM timing.