Counsellor

📝 Job Summary

We are looking for a confident, result-oriented and customer-focused Sales Counselor for Dermadefyn Skin Clinic. The primary role is to handle walk-in clients, understand their skin concerns, explain treatments and packages, and convert inquiries into successful sales while ensuring an excellent client experience.

🔥 Key Responsibilities

Client Handling & Consultation

• Greet walk-in clients and build rapport professionally.

• Understand customer concerns and suggest suitable treatments/packages.

• Coordinate with dermatologists and aestheticians for client assessments.

• Ensure smooth client flow and maintain service quality standards.

Sales & Conversion

• Explain treatment plans, pricing, offers, EMI options and benefits clearly.

• Achieve monthly sales targets through package upgrades, cross-selling, and follow-ups.

• Offer customized solutions based on skin concerns and client goals.

• Maintain a high conversion ratio for walk-ins, leads & follow-ups.

Lead & CRM Management

• Handle WhatsApp, Instagram, inquiry calls, and clinic CRM software.

• Maintain updated client database and ensure timely follow-ups.

• Track leads, conversions, renewals, and pending clients.

Customer Experience & Retention

• Ensure clients feel valued and taken care of throughout their journey.

• Handle escalations professionally and coordinate for resolutions.

• Encourage clients to book repeat treatments, memberships, and long-term plans.

📌 Skills & Competencies

• Excellent communication in English & Hindi

• Sales confidence and strong persuasion skills

• Good grooming and professional presentation

• Ability to handle objections and close sales

• Knowledge of skin, laser, or cosmetic treatments (preferred but not mandatory)

🎓 Qualifications

• Minimum: Graduation (Any stream)

• Experience: 1–3 years in a skin clinic, salon, aesthetic center, hospitality, or sales role preferred.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.