Counsellor

📝 Job Summary

We are looking for a confident, result-oriented and customer-focused Sales Counselor for Dermadefyn Skin Clinic. The primary role is to handle walk-in clients, understand their skin concerns, explain treatments and packages, and convert inquiries into successful sales while ensuring an excellent client experience.

🔥 Key Responsibilities

Client Handling & Consultation

• Greet walk-in clients and build rapport professionally.

• Understand customer concerns and suggest suitable treatments/packages.

• Coordinate with dermatologists and aestheticians for client assessments.

• Ensure smooth client flow and maintain service quality standards.

Sales & Conversion

• Explain treatment plans, pricing, offers, EMI options and benefits clearly.

• Achieve monthly sales targets through package upgrades, cross-selling, and follow-ups.

• Offer customized solutions based on skin concerns and client goals.

• Maintain a high conversion ratio for walk-ins, leads & follow-ups.

Lead & CRM Management

• Handle WhatsApp, Instagram, inquiry calls, and clinic CRM software.

• Maintain updated client database and ensure timely follow-ups.

• Track leads, conversions, renewals, and pending clients.

Customer Experience & Retention

• Ensure clients feel valued and taken care of throughout their journey.

• Handle escalations professionally and coordinate for resolutions.

• Encourage clients to book repeat treatments, memberships, and long-term plans.

📌 Skills & Competencies

• Excellent communication in English & Hindi

• Sales confidence and strong persuasion skills

• Good grooming and professional presentation

• Ability to handle objections and close sales

• Knowledge of skin, laser, or cosmetic treatments (preferred but not mandatory)

🎓 Qualifications

• Minimum: Graduation (Any stream)

• Experience: 1–3 years in a skin clinic, salon, aesthetic center, hospitality, or sales role preferred.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.

More about this Counsellor job

1. What is the eligibility criteria to apply for this Counsellor job?
   Ans: The candidate should be All Education levels and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Counsellor job?
   Ans: This Counsellor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Counsellor job?
   Ans: No, there is no fee applicable for applying this Counsellor job and during the employment with the company, i.e., Derma Defyn.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Counsellor role?
   Ans: There is an immediate opening of 5 Counsellor at Derma Defyn
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Counsellor job?
   Ans: This Counsellor job has 11:00 AM - 08:00 PM timing.