We are looking for a Collection Executive to join our team at Naman Finlease Pvt Ltd (Zepto Finance).
Contact customers (via phone, email, message) to remind and collect overdue loan payments.
Negotiate and convince customers to make payments as per agreed terms.
Maintain detailed records of collection efforts, customer commitments, and payment status.
Coordinate with the accounts and credit departments for accurate updates on payment receipts.
Identify defaulters and initiate recovery procedures as per company policy.
Handle customer queries and issues related to loan repayment.
Ensure compliance with all company policies, legal, and regulatory requirements.
Achieve individual and team collection targets (bucket-wise).
Report daily collection progress and delinquency trends to the Collection Head.
Strong communication and negotiation skills
Persuasive and target-driven attitude
Knowledge of loan products and recovery procedures.
Integrity, patience, and problem-solving ability
Education: Minimum 12th pass / Graduate in any discipline
Experience: 1-3 years of experience in collections, preferably in NBFC, bank, or microfinance sectors
Full-time
Recovery rate (45 % out of total allocation)
Reduction in delinquency (DPD)
Customer satisfaction and compliance adherence
if Interested, please drop your resume to hr@salarywalle.com or in this number 9355367979.