Collection Executive

Job Description

Job Description: Collection Officer

A Leading Financial Institution is seeking a highly motivated and results-oriented Collection Officer to join our team. The Collection Officer will be responsible for managing and recovering outstanding debts while maintaining positive customer relationships. This role requires excellent communication, negotiation, and problem-solving skills, as well as a strong understanding of collection regulations and best practices.

Responsibilities:

• Contacting customers via phone, email, and mail to discuss overdue accounts and negotiate payment arrangements.

• Analyzing customer financial situations to determine the best course of action for debt recovery.

• Maintaining accurate records of all collection activities and customer interactions.

• Monitoring payment plans and ensuring timely payments are received.

• Identifying and escalating delinquent accounts to management when necessary.

• Working within established legal and regulatory guidelines, including FDCPA (Fair Debt Collection Practices Act) where applicable.

• Collaborating with other departments, such as customer service and legal, to resolve customer issues and optimize collection strategies.

• Achieving monthly collection targets and contributing to the overall success of the collections department.

• Preparing reports on collection activity, including outstanding balances, recovery rates, and other relevant metrics.

• Staying up-to-date on industry best practices and changes in collection regulations.

• Handling inbound calls from customers regarding their accounts and payment inquiries.

• Skip tracing to locate customers with outdated contact information. (If applicable)

• Potentially working with external collection agencies or legal counsel on escalated accounts. (If applicable)

Requirements

Qualifications:

• High school diploma or equivalent required; a bachelor’s degree in business, finance, or a related field preferred.

• Proven experience in collections, customer service, or a related field ( Freshers can also apply )

• Strong understanding of collection laws and regulations (e.g., FDCPA, TCPA).

• Excellent communication, interpersonal, and negotiation skills.

• Ability to work independently and as part of a team.

• Strong analytical and problem-solving skills. 1  

• Proficient in using collection software and Microsoft Office Suite (Excel, Word, Outlook).

• Ability to prioritize and manage multiple tasks effectively.

• Strong attention to detail and accuracy.

• Ability to maintain composure and professionalism in challenging situations.

• Excellent listening skills and empathy towards customers.

Benefits

Benefits:

Salary Up to 23k PM

• It is a Full Time Sales / Business Development job for candidates with 0 - 1 years of experience.

More about this Collection Executive job

1. What is the eligibility criteria to apply for this Collection Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹23000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Collection Executive job?
   Ans: This Collection Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Collection Executive job?
   Ans: No, there is no fee applicable for applying this Collection Executive job and during the employment with the company, i.e., FRUCTUOUS BIZ SOLUTIONS LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Collection Executive role?
   Ans: There is an immediate opening of 40 Collection Executive at FRUCTUOUS BIZ SOLUTIONS LLP
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Sales / Business Development job.
8. What are the timings of this Collection Executive job?
   Ans: This Collection Executive job has 09:00 AM - 06:00 PM timing.