Manage customer inquiries, requests, and complaints through phone, email, and other communication channels.
Understand customer needs and provide appropriate solutions and support.
Maintain accurate customer records in the CRM system.
Follow up with customers to ensure satisfaction and resolve outstanding issues.
Build long-term relationships with customers to enhance loyalty and retention.
Coordinate with sales, marketing, and support teams to address customer requirements.
Analyze customer feedback and recommend improvements to products, services, or processes.
Generate customer reports and track key performance metrics.
Assist in customer onboarding and account management activities.