Sales Client Relationship Manager

Key Responsibilities

• Handle incoming leads and enquiries received through online and offline channels.

• Communicate with potential clients to understand their requirements and business objectives.

• Convert qualified leads into confirmed clients and successfully close deals.

• Explain the company's services, pricing, packages, and offerings professionally.

• Conduct face-to-face client meetings whenever required.

• Organize and manage online meetings and video calls with Indian and international clients.

• Communicate professionally through email, WhatsApp, SMS, and other communication platforms.

• Prepare professional client messages, follow-up communications, and emails.

• Follow up regularly with leads and maintain strong client relationships.

• Coordinate with the internal production and creative teams after client onboarding.

• Ensure client requirements are clearly communicated to the concerned departments.

• Maintain accurate records of leads, follow-ups, conversions, and client status.

• Identify new business opportunities and contribute to the expansion of the client base.

• Assist with basic social media and digital marketing activities whenever required.

• Represent Shabd Production House professionally during all client interactions.

Required Skills and Competencies

• Excellent communication and interpersonal skills.

• Strong verbal and written communication skills in Hindi and English.

• Proficiency in professional email writing, WhatsApp, SMS, and online communication.

• Confidence in interacting with clients and presenting services.

• Strong negotiation, persuasion, and convincing skills.

• Ability to convert leads into paying clients.

• Good follow-up, client-handling, and relationship-management skills.

• Comfort with both online and offline client meetings.

• Basic knowledge of digital marketing and social media.

• Understanding of content creation, video production, branding, or creative services will be an added advantage.

• Good computer and internet knowledge.

• Ability to work independently as well as collaboratively with a team.

• Professional attitude, positive personality, and a target-oriented approach.

• It is a Full Time Sales / Business Development job for candidates with 1 - 6+ years Experience.