Client Relationship Manager

Company Name: Rhomes

Job Title: CRM Executive/Sr. Executive (Only Female)

Location: Vaishali
Experience Required: Min. 2-5 Years
Salary Range: 15,000-30,000 PM

Employment Type: Full-Time

Job Summary:

We are looking for a proactive and detail-oriented CRM Executive/ Senior Executive to manage and optimize our customer relationship management processes. The ideal candidate will ensure superior client experience, manage post-sales services, and coordinate with internal and external stakeholders to ensure timely possession, documentation, and customer satisfaction.

Key Responsibilities:

1.       Customer Relationship Management:

• Serve as the primary point of contact for customers.

• Perform outbound calling, ensure smooth customer services & provide advice to customers on our products offered by the company.

• Handle customer queries related to payment schedules, documentation, project progress, and handover.

• Regularly follow up with clients for payments, document submissions, and feedback.

• Ensure timely response and resolution to customer complaints/escalations.

2.       Sales & post-sales Coordination:

• Coordinate with sales, legal, accounts, and projects teams for smooth documentation and post-sale formalities.

• Manage customer data, agreements, and contracts using CRM software.

• Schedule and conduct customer meetings for agreement signings, site visits, or possession processes.

3.       CRM System Management:

• Maintain accurate and updated records in the CRM system (e.g., Salesforce, Zoho CRM, or other in-house tools).

• Track customer journey from booking to handover.

• Generate reports related to customer interaction, feedback, pending payments, etc.

4.       Payment & Documentation Follow-up:

• Send payment reminders and follow up on outstanding dues as per the payment schedule.

• Coordinate for KYC documents, agreement for sale, registration, and other legal formalities.

5.       Customer Engagement & Retention:

• Maintain long-term customer relationships for repeat and referral business.

• Conduct customer satisfaction surveys and analyse feedback for service improvement.

Key Requirements:

• Excellent communication (written and verbal) and interpersonal skills

• Proficiency in CRM software.

• Strong problem-solving and conflict-resolution skills

• Attention to detail and good organizational skills

• Ability to work under pressure and handle multiple clients

• It is a Full Time Sales / Business Development job for candidates with 2 - 5 years of experience.

More about this Client Relationship Manager job

1. What is the eligibility criteria to apply for this Client Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Ghaziabad.
3. How many working days are there for this Client Relationship Manager job?
   Ans: This Client Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Client Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Client Relationship Manager job and during the employment with the company, i.e., RHOMES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Client Relationship Manager role?
   Ans: There is an immediate opening of 2 Client Relationship Manager at RHOMES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Client Relationship Manager job?
   Ans: This Client Relationship Manager job has 10:30 AM - 06:30 PM timing.