Client Relationship Manager

Job Responsibilities:

• Maintain Customer focus at all times and ensure that customer queries are responded to by the team within the time frame (for e.g. Email, telephone, fax)

• Ensure that the agreed-upon service standards are duly met, and strive to exceed customer expectations wherever possible 

• Take ownership of queries and proactively follow through to resolution. 

• Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Team Manager.

• Assist senior management with any special projects assigned and provide backup to team 

• managers when necessary.

• Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team managers when necessary.

• Mentoring and developing new staff to meet customer service requirements. Demonstrating willingness to assist the team with day-to-day operations.

• Maintain professional working relationships with internal and external customers, customer service management, and colleagues.

• Supports decisions made by Management and conveys them positively to team members. 

• Perform quality assurance on work processed. 

• Work effectively as part of a team to achieve individual, team, and departmental objectives, sharing knowledge and skills as appropriate. 

• Provide flexible support for team members and other teams and foster a positive and motivating environment.

• Demonstrate a positive and flexible approach to changing business priorities. 

• Report to management on the progress of selected projects. 

• Individually handle all the high-value portfolios

• It is a Full Time Sales / Business Development job for candidates with 4 - 6 years of experience.

More about this Client Relationship Manager job

1. What is the eligibility criteria to apply for this Client Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 4 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹40000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Client Relationship Manager job?
   Ans: This Client Relationship Manager job will have 5 working days.
4. Are there any charges applicable while applying or joining this Client Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Client Relationship Manager job and during the employment with the company, i.e., INNOVATIVE PROJECT MANAGEMENT SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Client Relationship Manager role?
   Ans: There is an immediate opening of 2 Client Relationship Manager at INNOVATIVE PROJECT MANAGEMENT SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Client Relationship Manager job?
   Ans: This Client Relationship Manager job has 09:00 AM - 06:00 PM timing.