Develop and implement client service policies and procedures
Manage and train the client service team
Manage and escalate service issues and complaints
Work closely with sales team to develop new business with existing clients
Coordinate with internal teams to ensure prompt and accurate order processing and delivery
Conduct client satisfaction surveys and implement improvements derived from feedback
Track and monitor the client relationship management system
Maintain a detailed understanding of products and services, assist clients with questions and suggest the best products for their needs
Prepare and present reports on key account metrics
Resolve complex client problems or disputes in a professional manner