Key Responsibilities
Handle client inquiries and provide support.
Understand client needs and offer suitable solutions.
Conduct regular follow-ups for client satisfaction.
Coordinate with internal teams for service delivery.
Resolve client issues and complaints professionally.
Identify upselling and cross-selling opportunities.
Maintain client records and CRM updates.
Prepare client interaction and account reports.
Support business growth and revenue generation.
Required Skills
Strong communication and interpersonal skills.
Relationship-building and networking abilities.
Customer service and problem-solving skills.
Negotiation and conflict-resolution skills.
Proficiency in MS Office and CRM software.
Ability to manage multiple client accounts.