Oversee daily operations of the centre to ensure efficient workflow and service delivery.
Develop and implement operational policies and procedures.
Monitor facility maintenance, cleanliness, and safety compliance.
Coordinate with vendors and service providers for operational support.
Prepare and manage budgets, forecasts, and financial reports.
Monitor revenue and expenses to meet financial targets.
Implement cost-control measures and optimize resource utilization.
Drive centre growth through marketing, community engagement, and partnerships.
Identify new business opportunities and implement strategies to increase enrolments/sales.
Track performance metrics and report progress to senior management.
Ensure excellent customer experience and resolve client complaints promptly.
Maintain high levels of customer satisfaction and retention.
Gather feedback and implement service improvements.
Recruit, train, and supervise centre staff.
Conduct regular performance reviews and provide coaching for professional development.
Foster a positive and productive work environment.
Ensure compliance with company policies, industry standards, and local regulations.
Maintain accurate records, reports, and documentation.
Submit regular operational and performance reports to management.
Bachelor’s degree in Business Administration, Management, or a related field.
3–7 years of experience in centre or operations management (experience may vary by industry).
Proven track record of managing teams and achieving performance goals.
Strong leadership and organizational skills.
Excellent communication and interpersonal abilities.
Financial and analytical acumen.
Customer-focused mindset.
Problem-solving and decision-making capability.
Proficiency in MS Office and management software tool