Center Manager

Job Purpose:

The Centre Manager is responsible for the overall management, operations, and performance of the centre. This includes ensuring high-quality service delivery, achieving business targets, maintaining customer satisfaction, managing staff, and ensuring compliance with company policies and standards.

Key Responsibilities:

1. Operations Management

• Oversee day-to-day operations of the centre to ensure smooth functioning.

• Implement standard operating procedures (SOPs) and ensure compliance.

• Manage scheduling, logistics, and maintenance of the facility.

• Ensure the centre meets all safety, hygiene, and quality standards.

2. Business Development & Revenue Generation

• Develop and implement strategies to achieve enrolment or sales targets.

• Promote the centre’s programs/services through marketing and outreach initiatives.

• Identify local business opportunities and partnerships.

• Monitor financial performance and prepare periodic reports.

3. Customer Service & Relationship Management

• Ensure a high level of customer satisfaction and handle escalated issues effectively.

• Build and maintain positive relationships with clients, parents, vendors, or members.

• Conduct regular feedback sessions and implement improvements.

4. Team Leadership & Staff Management

• Recruit, train, and supervise centre staff to ensure performance excellence.

• Conduct regular team meetings and performance appraisals.

• Motivate and coach team members for professional growth and productivity.

• Ensure proper shift planning and resource allocation.

5. Compliance & Reporting

• Maintain accurate records of attendance, finances, inventory, and performance.

• Ensure adherence to company policies, statutory requirements, and safety regulations.

• Prepare and submit periodic operational and financial reports to senior management.

6. Facility & Resource Management

• Oversee upkeep, maintenance, and efficient use of centre resources.

• Coordinate with vendors and service providers for smooth operations.

• Manage procurement and inventory control.

Key Skills and Competencies:

• Strong leadership and people management skills.

• Excellent communication and interpersonal abilities.

• Business acumen and strategic thinking.

• Problem-solving and decision-making skills.

• Customer service orientation.

• Organizational and multitasking abilities.

• Proficiency in MS Office and basic financial management tools.

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Management, or related field.

• Minimum 3–5 years of experience in operations or centre management.

• Experience in education, retail, fitness, or service industry preferred.

• It is a Full Time Sales / Business Development job for candidates with 3 - 6+ years Experience.