Center Manager

Job Title: Centre Manager

Merida Tech Minds Pvt Ltd

Location: Jayanagar, 2nd Block, 14th Cross - 560011
Experience: 4–6+ Years
Employment Type: Full-time

Job Summary

The Centre Manager is responsible for the overall management, performance, and day-to-day operations of the centre. This role ensures high standards of service delivery, staff performance, customer satisfaction, financial control, and compliance with company policies and legal requirements.

Key Responsibilities

Sales

• Identify and generate new business opportunities

• Achieve monthly and annual sales targets

• Conduct sales presentations, meetings, and follow-ups with prospective clients

• Maintain strong relationships with existing customers to encourage repeat business

• Track leads, conversions, and sales performance

Marketing

• Plan and execute marketing campaigns (digital, print, events, promotions)

• Manage social media platforms, website content, and online advertising

• Develop marketing materials such as brochures, presentations, and advertisements

• Conduct market research to identify trends, competitors, and customer needs

• Support brand positioning and visibility

Customer Engagement

• Handle customer enquiries professionally and promptly

• Collect feedback and identify opportunities for improvement

• Represent the organization at events, exhibitions, or open days

• Centre performance and profitability

• Customer satisfaction and retention

• Staff performance and engagement

• Compliance and audit outcomes

Operations & Leadership

• Oversee daily operations of the centre to ensure smooth and efficient functioning

• Lead, motivate, and manage centre staff, including recruitment, training, scheduling, and performance management

• Create a positive, professional, and safe working environment

Customer & Stakeholder Management

• Ensure excellent customer experience and address complaints or issues promptly

• Build strong relationships with customers, partners, and stakeholders

• Act as the main point of contact for centre-related enquiries

Financial & Administrative Management

• Manage budgets, expenses, and revenue targets

• Monitor financial performance and prepare regular reports

• Ensure accurate record-keeping and administrative processes

Compliance & Safety

• Ensure compliance with company policies, legal regulations, health & safety standards, and safeguarding requirements

• Conduct regular audits, risk assessments, and inspections

• Implement policies and procedures effectively

Performance & Growth

• Set and monitor KPIs to achieve business and service goals

• Identify opportunities to improve efficiency, quality, and profitability

• Support marketing, enrolment, or sales initiatives as required

Skills & Competencies

• Strong leadership and people-management skills

• Excellent communication and interpersonal abilities

• Good organizational and time-management skills

• Problem-solving and decision-making capability

• Financial awareness and reporting skills

• Ability to work under pressure and manage multiple priorities

• It is a Full Time Sales / Business Development job for candidates with 5 - 6+ years Experience.