Call Quality Analyst

We are hiring a proactive and results-driven Quality Call Auditor for My Fng Autocare Pvt Ltd in Mumbai at Thane West. The role focuses on expanding the client base, meeting revenue targets, and ensuring exceptional customer satisfaction. The position offers an in-hand salary of ₹15000 - ₹30000 and opportunities for career growth.

A Quality Call Auditor monitors and evaluates customer service calls to ensure compliance with company standards and deliver high-quality customer experiences. They provide feedback to improve agent performance and maintain service excellence.

Responsibilities:

Listen to and assess recorded or live customer service calls.

Score calls based on predefined quality criteria.

Identify areas for improvement in communication and service delivery.

Provide constructive feedback to agents and team leads.

Track performance trends and recommend training or process changes.

Job Requirements:

Candidates with 12th Pass and 1 - 6+ years of relevant experience in sales or business development are ideal for the position. Strong interpersonal skills, the ability to close deals effectively, and a customer-focused approach are also essential for this role.

• It is a Full Time Sales / Business Development job for candidates with 1 - 6+ years Experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., VENTUROUS ADVISORY SOLUTIONS PRIVATE LIMITED.
4. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
5. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 5 Call Quality Analyst at VENTUROUS ADVISORY SOLUTIONS PRIVATE LIMITED
6. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
7. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has 09:00 AM - 06:00 PM timing.