Call Quality Analyst

15,000 - 30,000 /month

Dietitian Natasha Mohan Llp

Defence Colony, Delhi

6 - 36 months Experience in Sales / Business Development

10 Openings

Full Time

Skills Required

Computer Knowledge

MS Excel

Job Highlights

Sales Type: B2B Sales

All Education levels

All genders

10:00 AM - 07:00 AM | 6 days working

Job Benefits: PF

Job Description

Responsibilities :

Audit daily sales and service calls.

Check communication, confidence, objection handling, pitch quality, closing ability, and customer handling.

Monitor service quality, follow-up process, and resolution standards.

Conduct regular training sessions for new joiners and existing team members.

Train team on sales conversion, call handling, follow-ups, upselling, cross-selling, and customer service etiquette.

Prepare QA scorecards, reports, feedback sheets, and performance trackers.

Identify common mistakes and recommend process improvements.

Coordinate with management to improve team output and customer satisfaction.

Requirements :

Minimum 1 year telesales / QA experience

Experience in QA / Training for calling teams.

Strong listening and analytical skills.

Good communication and coaching ability.

Excel / Google Sheets / CRM knowledge preferred.

Target-focused and performance-oriented mindset.

Other Details

It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.

More about this Call Quality Analyst job

Who is eligible to apply for this Call Quality Analyst job at Dietitian Natasha Mohan Llp?
Ans : Candidates should have All Education levels and skills like Computer Knowledge, MS Excel for this Call Quality Analyst job offered by Dietitian Natasha Mohan Llp.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹30,000 per month in this Call Quality Analyst position.
What is the work schedule for this Call Quality Analyst job?
Ans : This Call Quality Analyst job has 6 days working days and timings from 10:00 AM - 07:00 AM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Defence Colony, Delhi.
How many vacancies are there for this Call Quality Analyst job?
Ans : There are 10 vacancies for this Call Quality Analyst role.
Is this job open for all genders?
Ans : Yes, this Call Quality Analyst job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Call Quality Analyst, you will work on skills like Computer Knowledge, MS Excel.
What is the job location for this position?
Ans : The job location for this Call Quality Analyst position is Defence Colony, Delhi.
Who is the right fit for this Call Quality Analyst job?
Ans : A candidate having skills like Computer Knowledge, MS Excel with 1-3 years of experience is the right fit for this Call Quality Analyst job.
What makes this Call Quality Analyst job a good opportunity?
Ans : This Call Quality Analyst job is a good opportunity as it offers a salary between ₹15,000-₹30,000 per month. This is a Full Time job and has 10 openings.