A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
25,000 - 35,000 /month
Dhanxpert Solutions Llp
Thane West, Thane
1 - 6+ years Experience in Sales / Business Development
Full Time
WE ARE HIRING | QUALITY ANALYST (QA) – BPO
📍 Job Location: Mumbai
💼 Industry: BPO / Customer Service
🏢 Process: Domestic Voice Process
💰 Salary: As per experience and interview
Job Responsibilities:
Monitor and evaluate customer service calls handled by agents.
Conduct call audits and maintain quality standards.
Identify gaps in communication, process knowledge, and customer handling.
Provide feedback and coaching to agents for performance improvement.
Prepare daily, weekly, and monthly quality reports.
Ensure compliance with company policies and process guidelines.
Coordinate with Team Leaders and Operations Managers.
Eligibility Criteria:
Graduate / HSC (as per company requirements).
Prior experience as a Quality Analyst in a BPO is preferred.
Good communication and analytical skills.
Knowledge of call auditing, quality parameters, and feedback sessions.
Basic MS Excel and reporting knowledge.
Strong observation and problem-solving skills.
Key Skills (5):
Quality Monitoring & Call Auditing
Communication Skills
Analytical Skills
MS Excel & Reporting
Feedback & Coaching
📩 Interested candidates can apply now!
