A Call Quality Analyst evaluates customer service interactions (calls, chats, emails) against company standards, providing feedback and coaching to agents to improve performance, ensure compliance, and enhance customer satisfaction. Key duties involve monitoring interactions, analyzing performance metrics, identifying trends, delivering training, reporting findings, and recommending process improvements to management for better service delivery.
Other Details
It is a Full Time Sales / Business Development job for candidates with 0 - 3 years of experience.
More about this Call Quality Analyst job
What is the eligibility criteria to apply for this Call Quality Analyst job?
Ans: The candidate should be All Education levels and above with 0 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18500 - ₹33500 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Call Quality Analyst job?
Ans: This Call Quality Analyst job will have 6 working days.
Are there any charges applicable while applying or joining this Call Quality Analyst job?
Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., Awf Technologies.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Call Quality Analyst role?
Ans: There is an immediate opening of 30 Call Quality Analyst at Awf Technologies
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
What are the timings of this Call Quality Analyst job?
Ans: This Call Quality Analyst job has 09:00 AM - 05:00 PM timing.
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Other Details
No. Of Working Days
6
Benefits
PF
Salary
₹ 18753 - ₹ 33547
English Proficiency
Yes
Contact Person
Ranjith
Interview Address
Flat No – 17, 2nd Floor, Anandha Bhavan, Landmark, Mahatma Gandhi Rd, opp. to Hotel, Adyar, Chennai,
Posted 4 days ago
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18,753 - 33,547 /month
Awf Technologies
East Tambaram, Chennai
0 - 3 years Experience in Sales / Business Development
Full Time
