Call Quality Analyst

23,000 - 28,000 /month

Archishtech Solutions (opc) Private Limited

Kudlu Gate, Bangalore

1 - 2 years Experience in Sales / Business Development

20 Openings

Full Time

Skills Required

Lead Generation

Convincing Skills

Job Highlights

Sales Type: Health/ Term Insurance

All Education levels

All genders

10:00 AM - 05:00 PM | 6 days working

Job Benefits: PF

Job Description

Monitor inbound and outbound customer service calls.
Evaluate calls based on company quality standards and KPIs.
Provide structured feedback and coaching to agents.
Identify training needs and collaborate with trainers.
Ensure compliance with company policies and regulatory requirements.
Prepare quality reports and performance dashboards.
Track trends and suggest process improvements.

Other Details

It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.

More about this Call Quality Analyst job

What qualifications and experience are required for this Call Quality Analyst position?
Ans : Candidates should have All Education levels with 1-2 years of experience and skills like Lead Generation, Convincing Skills.
What is the salary and job type for this role?
Ans : The salary for this Call Quality Analyst job ranges between ₹23,000-₹28,000 per month. This is a Full Time job.
What are the working days and timings for this job?
Ans : This Call Quality Analyst job has 6 days working days and timings from 10:00 AM - 05:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kudlu Gate, Bangalore.
How many openings are available for this position?
Ans : There are 20 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Call Quality Analyst job is open for both male and female candidates.
What are the key responsibilities of this Call Quality Analyst job?
Ans : As a Call Quality Analyst, key responsibilities include skills like Lead Generation, Convincing Skills. This role is part of Sales / Business Development category.
Where is this job located?
Ans : This Call Quality Analyst job is located in Kudlu Gate, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Lead Generation, Convincing Skills along with 1-2 years of experience is ideal for this Call Quality Analyst job.
Why should you apply for this Call Quality Analyst job?
Ans : This Call Quality Analyst job offers a salary between ₹23,000-₹28,000 per month. This is a Full Time opportunity and has 20 openings available.