Job Title: Business Systems Administrator (CRM, HRMS & Dialer)
Key Responsibilities:
Administer and maintain CRM, HRMS, and dialer platforms.
Create and manage user accounts, roles, and permissions.
Configure workflows, reports, and dashboards.
Troubleshoot system issues and provide user support.
Coordinate with software vendors for upgrades and issue resolution.
Ensure data accuracy, security, and backups.
Train employees on system usage.
Support integrations between CRM, HRMS, dialer, and other business applications.
Required Skills:
Experience with CRM platforms (e.g., Salesforce, Zoho CRM, HubSpot, Microsoft Dynamics).
Experience with HRMS software.
Experience managing cloud or on-premise dialer systems.
Knowledge of APIs and system integrations is a plus.
Strong SQL, Excel, and reporting skills.
Excellent troubleshooting and communication skills.