Business Operations Executive

Job Role: Business Operations Associate (Pest Control Company)

1. Operations Coordination

• Coordinate day-to-day field operations, technician schedules, and service appointments.

• Ensure timely service delivery and assign service teams based on location and workload.

• Track jobs, closures, and daily operational updates.

2. Customer Service & Support

• Handle customer inquiries, complaints, and service requests via phone, email, and WhatsApp.

• Provide service recommendations, share quotations, and follow up for confirmation.

• Maintain strong customer relationships and ensure high customer satisfaction.

3. Service Documentation & Reporting

• Maintain service reports, job sheets, and treatment documentation.

• Update CRM/ERP with daily service entries, customer data, and follow-up tasks.

• Generate daily, weekly, and monthly operational reports.

4. Coordination With Internal Teams

• Coordinate between sales, technicians, business support, and accounts departments.

• Assist in material requirement planning for technicians (chemicals, equipment, PPE).

• Ensure timely submission of service reports and billing documents.

5. Billing & Collections Support

• Prepare and follow up on invoices for completed services.

• Coordinate with the accounts team for payment collection and reconciliation.

• Track pending payments and inform customers regarding dues.

6. Compliance & Quality Control

• Ensure services follow safety protocols and pest-control standards.

• Maintain documentation for audits, ISO requirements, and government compliance.

• Monitor technician performance and report deviations.

7. Administration & Back-Office Support

• Assist with vendor coordination, petty cash management, and office administration.

• Maintain stock registers for chemicals, equipment, and service materials.

• Support the HR team in maintaining attendance and technician records.

8. Process Improvement

• Identify workflow gaps and suggest process improvements.

• Support the development of SOPs to enhance operational efficiency.

• Assist management in implementing new tools, platforms, and operational strategies.

Key Skills Required

• Strong communication and customer-handling skills

• Good knowledge of MS Excel, CRM/ERP tools

• Multi-tasking and coordination ability

• Basic understanding of pest control services (added advantage)

• Problem-solving and time management

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.