What skills and experience do you need for this Business Manager job?

To apply for this Business Manager job, candidates should have skills like Computer Knowledge, MS Excel, Wiring along with 7-30 years of experience.

How much can you earn in this position?

You can earn between ₹50,000-₹70,000 per month in this Business Manager position.

What is the work schedule for this Business Manager job?

This Business Manager job has 6 days working days and timings from 10:00 AM - 07:00 PM.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Tembhi Naka, Mumbai.

How many vacancies are there for this Business Manager job?

There are 2 vacancies for this Business Manager role.

Which candidates are eligible to apply?

Candidates with a Graduate and above qualification and 7-30 years of experience are eligible to apply for this Business Manager role. Only male candidates are eligible.

What work will you do in this role?

As a Business Manager, you will work on skills like Computer Knowledge, MS Excel, Wiring.

What is the job location for this position?

The job location for this Business Manager position is Tembhi Naka, Mumbai.

Who is the right fit for this Business Manager job?

A candidate having skills like Computer Knowledge, MS Excel, Wiring with 7-30 years of experience is the right fit for this Business Manager job.

What makes this Business Manager job a good opportunity?

This Business Manager job is a good opportunity as it offers a salary between ₹50,000-₹70,000 per month. This is a Full Time job and has 2 openings.

Business Manager

50,000 - 70,000 /month(includes target based)

Shalini Cabs Private Limited

Tembhi Naka, Thane

6 - 30+ years Experience in Sales / Business Development

2 Openings

फुल टाइम

आवश्यक स्किल्स

Computer Knowledge

MS Excel

Wiring

जॉब हाइलाइट्स

Graduate and above

Males Only

10:00 AM - 07:00 PM | 6 days working

PAN Card, 4-Wheeler Driving Licence

रजिस्टर करें, और देखें कि ये नौकरी आपके लिए सही है

जॉब डिस्क्रिप्शन

Business Head – Call Centre, Fleet & Business Operations

Key Responsibilities

Lead and manage the complete Call Centre / Customer Support operations.

Drive new business development and expansion through corporate clients, travel partners, institutions, and other channels.

Manage the overall fleet business, including vehicle utilisation, deployment, availability, productivity, and operational efficiency.

Monitor daily bookings, trip allocation, cancellations, no-shows, complaints, and revenue performance.

Ensure effective coordination between customers, drivers, fleet team, call-centre executives, and management.

Develop strategies to increase booking volumes, fleet utilisation, customer retention, and revenue.

Handle key customer accounts and resolve escalated customer complaints.

Establish SOPs for call handling, booking, escalation, customer communication, and service quality.

Track call-centre KPIs such as conversion rate, booking ratio, response time, AHT, customer satisfaction, repeat bookings, and complaint resolution.

Identify new revenue opportunities and geographical/service-area expansion.

Coordinate with the sales team for lead generation and conversion.

Monitor driver performance, service quality, punctuality, and customer feedback.

Prepare daily/weekly/monthly MIS reports covering business, fleet, call centre, revenue, and customer performance.

Control operational costs while improving fleet profitability.

Build and manage the call-centre and operations team, including recruitment, training, performance evaluation, and target setting.

Work closely with senior management on business strategy, expansion plans, and revenue growth.

Ideal Candidate Profile

5–10+ years of experience in Call Centre / BPO / Travel / Mobility / Fleet / Transportation / Cab Operations.

Strong experience in team management and business development.

Excellent customer-handling and escalation-management skills.

Strong understanding of fleet utilisation and transportation operations.

Ability to analyse MIS, revenue, conversion, and operational data.

Strong communication, negotiation, leadership, and decision-making skills.

Should be comfortable taking end-to-end ownership of the business function.

Key Performance Indicators (KPIs)

Call-centre booking conversion

Revenue growth

New business acquisition

Fleet utilisation

Customer retention

Customer satisfaction

Complaint resolution TAT

Call response and service levels

Driver/fleet productivity

Operational cost control

अन्य डिटेल्स

It is a Full Time Sales / Business Development job for candidates with 6+ years of experience.

More about this Business Manager job

What skills and experience do you need for this Business Manager job?
Ans : To apply for this Business Manager job, candidates should have skills like Computer Knowledge, MS Excel, Wiring along with 7-30 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹50,000-₹70,000 per month in this Business Manager position.
What is the work schedule for this Business Manager job?
Ans : This Business Manager job has 6 days working days and timings from 10:00 AM - 07:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Tembhi Naka, Mumbai.
How many vacancies are there for this Business Manager job?
Ans : There are 2 vacancies for this Business Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 7-30 years of experience are eligible to apply for this Business Manager role. Only male candidates are eligible.
What work will you do in this role?
Ans : As a Business Manager, you will work on skills like Computer Knowledge, MS Excel, Wiring.
What is the job location for this position?
Ans : The job location for this Business Manager position is Tembhi Naka, Mumbai.
Who is the right fit for this Business Manager job?
Ans : A candidate having skills like Computer Knowledge, MS Excel, Wiring with 7-30 years of experience is the right fit for this Business Manager job.
What makes this Business Manager job a good opportunity?
Ans : This Business Manager job is a good opportunity as it offers a salary between ₹50,000-₹70,000 per month. This is a Full Time job and has 2 openings.