Business Development Manager

Job Purpose

To manage and monitor the performance of the telesales team based in Bangalore, ensure achievement of assigned sales targets, and drive business development activities for BAFCO International Shipping & Logistics, focusing on generating new business opportunities in the Saudi Arabia market.

Key Responsibilities

1. Telesales Performance Management

Monitor and manage the daily performance of the telesales team.

Set individual and team-wise daily, weekly and monthly calling targets.

Ensure each telesales executive achieves the assigned minimum customer calling targets.

Monitor daily calls, customer interactions, follow-ups, lead generation and conversion ratios.

Review individual performance and identify areas requiring improvement.

Guide, motivate and support telesales executives to achieve their targets.

Conduct regular performance review meetings and provide feedback.

Ensure timely submission of daily, weekly and monthly performance reports.

2. Business Development

Identify potential customers and business opportunities in the Saudi Arabian logistics and freight forwarding market.

Drive new customer acquisition through outbound calling and business development activities.

Generate qualified leads and convert prospects into potential business customers.

Develop and maintain strong relationships with prospective and existing customers.

Coordinate with the Saudi Arabia sales and operations teams to convert business opportunities.

Follow up on quotations, customer requirements and business proposals.

Explore opportunities for sea freight, air freight, land transportation and other logistics services.

Support the development and execution of business growth strategies.

3. Team Management & Target Achievement

Allocate customer databases and calling responsibilities among telesales executives.

Monitor individual productivity and ensure accountability for assigned targets.

Identify performance gaps and implement corrective measures.

Train and mentor team members on sales techniques, customer handling and logistics services.

Ensure proper follow-up of leads and maintain an updated customer database.

Drive overall team productivity and achieve monthly business development targets.

4. Reporting & Coordination

Submit daily and monthly performance reports to management.

Track lead generation, customer conversions and revenue opportunities.

Coordinate with management and the Saudi Arabia business development team.

Provide regular updates on team performance, business pipelines and target achievements.

Recommend improvements to telesales processes and business development strategies.

Key Performance Indicators (KPIs)

Achievement of monthly telesales targets.

Minimum daily customer calling targets.

Number of qualified leads generated.

New customer acquisition and conversion ratio.

Business opportunities generated for Saudi Arabia.

Individual and overall team productivity.

Timely submission of performance reports.

Growth in business generated through telesales activities.

Required Skills & Experience

Experience in telesales management, performance management and business development.

Experience in logistics, freight forwarding or shipping will be an advantage.

Strong team management and leadership capabilities.

Excellent communication, negotiation and customer relationship skills.

Ability to monitor targets, analyse performance and drive results.

Good knowledge of MS Excel, CRM systems and sales reporting.

Ability to manage a team and achieve business objectives.

Overall Responsibility

The Manager will be responsible for managing the Bangalore-based telesales team, monitoring daily performance, ensuring achievement of assigned targets and generating new business opportunities for BAFCO International Shipping & Logistics, particularly for the Saudi Arabia market.

• It is a Full Time Sales / Business Development job for candidates with 2 - 6+ years Experience.