Business Development Manager

FirsThing.earth

JOB DESCRIPTION

Society Success & Business Development Manager

Location

Delhi NCR – Field Role

Compensation

Up to ₹40,000/month + Fuel

Experience

3–7 years preferred

Employment

Full-time

About FirsThing.earth

FirsThing.earth works with residential societies to reduce and optimise energy and infrastructure costs through Smart Lighting, Pump Automation, Water Management, IoT Monitoring and other energy-efficiency solutions.

We are looking for a hands-on, field-oriented person who can become the face of FirsThing for our societies — maintaining strong customer relationships, coordinating small operational requirements, sourcing cost-effective products and helping us expand the business.

Role Objective

Own society relationships, solve routine field and sourcing requirements without founder involvement, and continuously identify opportunities to expand FirsThing’s business within existing and new societies.

1. Customer Success & Society Relationships — 40%

• Visit every assigned society at least once every month.

• Meet Estate Managers, Facility Managers and AOA/RWA representatives.

• Understand customer satisfaction, complaints, pending issues and expectations.

• Review existing FirsThing installations and coordinate internally for closure of issues.

• Maintain relationships with key decision-makers and identify dissatisfaction before it becomes an escalation.

• Prepare a short visit report covering issues, commitments, owners and expansion opportunities.

2. Business Expansion — 30%

• Identify cross-sell opportunities within existing societies: Smart Lighting, Pump Automation, WTP Automation, Water Tank Monitoring, Motorised Valves, Energy Monitoring and other efficiency solutions.

• Visit potential new societies and meet Estate Managers, Facility Managers, Presidents, Secretaries and AOA/RWA members.

• Introduce FirsThing, generate qualified leads, arrange demos/site surveys and follow up until proposal/commercial discussion.

• Develop relationships with facility-management companies and ecosystem partners.

• Work against monthly targets for meetings, qualified opportunities and new business.

3. Vendor Sourcing & Small Operations — 20%

• Source LED lights, motorised valves, electrical/automation components and other routine material at competitive prices.

• Obtain and compare multiple quotations and negotiate price, warranty, delivery and commercial terms.

• Coordinate samples, deliveries and local installers/vendors when required.

• Optimise for the right product, right quality, lowest sustainable price and timely delivery.

• Escalate major technical decisions and large purchases for founder/technical-team approval.

4. Follow-ups & Coordination — 10%

• Maintain trackers for society visits, open issues, commitments, vendor quotations and business-development pipeline.

• Follow up with Operations/Technical teams until customer issues are closed.

• Provide a concise weekly update to the founders covering customer health, open issues, sourcing savings and new opportunities.

Ideal Candidate

• Strong face-to-face communication and relationship-building skills.

• Comfortable dealing with AOA/RWA members, Facility Managers and Estate Managers.

• Street-smart, resourceful and strong at negotiation and vendor discovery.

• Persistent with follow-ups and able to work independently without constant supervision.

• Comfortable travelling extensively across Delhi NCR.

• Commercially minded — naturally looks for opportunities to save money and generate business.

• Comfortable with WhatsApp, Google Sheets/Excel and basic CRM/task-management tools.

• Experience in facility management, residential societies, electrical products, building automation, energy efficiency, B2B field sales, procurement or real-estate services is preferred.

What Success Looks Like in the First 90 Days

• Establish a monthly visit rhythm across all assigned FirsThing societies.

• Build direct relationships with key contacts at each society.

• Maintain clear visibility of every customer issue and commitment.

• Reduce founder involvement in routine customer and operational follow-ups.

• Build a reliable vendor network for lights, valves and other components.

• Generate expansion opportunities from existing societies and build a pipeline of new societies.

Compensation

Fixed Salary: Up to ₹40,000 per month

Travel: Fuel reimbursement separately as per company policy

Performance Incentive: Additional incentive may be offered for new business generated/closed and successful cross-selling into existing societies.

Important

This is a field-oriented, ownership-driven role — not a desk job.

The right person should enjoy meeting customers, solving practical problems, negotiating deals, finding better vendors and creating new business opportunities.

• It is a Full Time Sales / Business Development job for candidates with 3 - 6+ years Experience.