About the Role:
The Business Development Manager drives business growth by managing customer interactions, coordinating with the operations team, and ensuring seamless end-to-end solutions for B2B orders. This role requires proactive client management, excellent communication skills, and efficient multitasking.
Responsibilities:
• Engage with potential and existing B2B customers to understand their needs and provide tailored solutions.
• Build and maintain strong client relationships to foster trust and loyalty.
• Conduct regular follow-ups with clients to ensure satisfaction and address any concerns.
• Collaborate with the operations team to ensure timely and accurate execution of customer orders. • Communicate customer requirements and feedback to the operations team for continuous improvement.
• Monitor order progress and resolve any issues during the order fulfillment process.
• Develop comprehensive solutions that meet customer requirements from order initiation to delivery.
• Provide after-sales support and manage post-delivery issues to maintain high customer satisfaction.
• Identify and pursue new business opportunities to expand the customer base.
• Prepare and deliver compelling sales presentations and proposals to potential clients.
• Achieve sales targets and contribute to the overall growth strategy of the company.
• Maintain detailed records of customer interactions, orders, and follow-up activities.
• Generate regular reports on sales activities, customer feedback, and market trends.
• Provide insights and recommendations to improve business processes and customer engagement.