Business Development Executive

About the Role

Edwin Incorporation is looking for experienced Sales Executives with prior experience in academic, research, publication, patent, journal, or conference-related services.

The selected candidate will be responsible for managing incoming enquiries, understanding client requirements, recommending appropriate services, conducting regular follow-ups, maintaining accurate CRM records, and achieving assigned monthly sales and collection targets.

The ideal candidate should have strong communication and counselling skills, a results-oriented approach, and a practical understanding of academic and research-related services.

Relevant Experience

• Candidates with prior sales, counselling, business development, or client-handling experience in any of the following areas will be preferred:

• Indian and international patent registration services

• Book publication and edited book projects

• Research paper publication services

• National and international journal publication

• Scopus, Web of Science, UGC CARE, and peer-reviewed journal services

• New journal establishment, ISSN, DOI, and journal management services

• National and international conferences

• Conference registration, paper presentation, awards, and resource-person coordination

• Academic memberships, editorial boards, research services, and consultancy

Key Responsibilities

• Contact new and existing leads through telephone, email, and WhatsApp

• Understand clients’ academic, research, publication, patent, or professional requirements

• Recommend suitable services based on the client’s needs

• Clearly explain service processes, fees, required documents, timelines, and terms

• Follow up consistently with prospective clients and convert qualified enquiries into applications

• Collect application forms, supporting documents, and payment confirmations

• Coordinate with internal patent, publication, journal, conference, and accounts teams

• Maintain complete and accurate client records in Zoho CRM

• Record call outcomes, client requirements, follow-up dates, notes, payment status, and conversion stages

• Reconnect with previous and inactive enquiries to generate new business opportunities

• Identify opportunities for cross-selling and repeat business

• Achieve assigned monthly sales and collection targets

• Provide professional and transparent client communication without making false or unauthorized commitments regarding publication, indexing, patent approval, conference participation, refunds, or service outcomes

• Submit daily reports covering leads contacted, follow-ups, conversions, applications, and collections

Required Skills & Competencies

• Excellent verbal and written communication skills in Hindi and English

• Strong telephone sales, counselling, negotiation, and follow-up abilities

• Good understanding of academic, research, publication, patent, journal, and conference-related services

• Ability to explain service packages, commercial terms, processes, and timelines clearly

• Proven ability to convert leads and follow up on payments

• Working knowledge of CRM systems, email, WhatsApp, and Microsoft Excel

• Strong organizational skills and the ability to manage multiple leads simultaneously

• Target-oriented approach with a focus on conversions and collections

• Professional communication skills when dealing with professors, researchers, scholars, authors, institutions, and business clients

Eligibility

• Graduate or postgraduate in any discipline

• 1–3 years of relevant sales, counselling, or business development experience preferred

• Candidates with proven experience in publication, patent, journal, conference, academic, or research-related sales will be given priority

• Candidates should be comfortable handling both individual and institutional clients

• Freshers without relevant industry knowledge may not be suitable for this position

Key Performance Indicators (KPIs)

• Performance will be evaluated based on:

• Number of leads contacted

• Qualified enquiries generated

• Timely completion of follow-ups

• Applications received

• Lead-to-payment conversion rate

• Monthly sales and fee collection

• CRM data accuracy and completeness

• Quality and professionalism of client communication

• Repeat business and cross-service conversions

• Achievement of assigned monthly targets

Preferred Candidate Profile

We are particularly interested in candidates who have previously worked with:

• Academic consultancy firms

• Research publication companies

• Patent and intellectual property firms

• Journal publishers

• Conference organizing companies

• Book publishing houses

• Education and research service providers

What We’re Looking For

The ideal candidate is a confident, ethical, target-oriented, and client-focused sales professional who understands the academic and research ecosystem and can effectively guide prospective clients from their initial enquiry through application and payment.

Candidates who can combine strong sales performance with transparent and professional client communication will be highly valued.

• It is a Full Time Sales / Business Development job for candidates with 1 - 5 years of experience.