Analyze sales, service, and customer data to identify business trends and areas for performance improvement in compressor and color sorter activities.
Gather requirements from sales, service, and technical teams to design smarter workflows and recommend best practices for customer engagement and retention.
Develop detailed reports covering sales performance, service turnaround times, customer complaints resolution, and revenue projections.
Translate business requirements into actionable technical solutions and enhancements for ERP, CRM, or other support systems.
Coordinate with sales, service engineers, and back office staff to monitor the effectiveness of implemented changes and solutions.
Support service team operations through process mapping and analysis of service touchpoints, spare parts management, and warranty processes.
Participate in training sessions for new procedures, product launches, and technology rollouts relevant to compressor and color sorter offerings.
Perform regular cost-benefit and risk analysis for business process changes in both sales and service delivery.
Maintain up-to-date documentation for all critical business processes and SOPs across sales and service teams