Branch Sales Officer

Job Title: Banking Officer

Department: Branch Banking

Location: [Insert Location]

Reporting To: Branch Manager

Company: AU Small Finance Bank

Job Purpose:

The Banking Officer will be responsible for enhancing customer experience, increasing customer base, and cross-selling bank products. The role demands a mix of customer servicing, sales, and operations.

Key Responsibilities:

Customer Service & Relationship Management

Provide high-quality service to existing customers.

Address walk-in customer queries and requests promptly.

Ensure customer satisfaction through effective communication and issue resolution.

Promote digital banking solutions to customers.

Sales & Business Development

Identify and acquire new customers for CASA (Current Account/Savings Account), FD/RD, and other retail products.

Cross-sell third-party products such as insurance, mutual funds, etc.

Meet assigned targets on new customer acquisition, product penetration, and revenue generation.

Operations & Compliance

Ensure timely processing of account opening, KYC updates, and other transactions.

Maintain up-to-date documentation and compliance with RBI and bank guidelines.

Participate in audits and ensure adherence to all operational and compliance norms.

Key Performance Indicators (KPIs):

Number of new CASA accounts opened.

Cross-sell ratio (insurance, loans, mutual funds).

Customer satisfaction scores.

Adherence to TAT (Turnaround Time) and compliance norms.

Skills & Competencies:

Strong communication and interpersonal skills.

Sales orientation with a customer-first attitude.

Basic knowledge of banking products and services.

Ability to work under targets and deadlines.

Proficiency in MS Office and banking systems.

Educational Qualifications & Experience:

Graduate/Postgraduate in any discipline.

0–3 years of experience in banking/financial services/sales will be preferred.

Freshers with good communication and sales skills can also apply

• It is a Full Time Sales / Business Development job for candidates with 6 months - 4 years of experience.

More about this Branch Sales Officer job

1. What is the eligibility criteria to apply for this Branch Sales Officer job?
   Ans: The candidate should be Graduate and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹27000 per month + Incentives that depends on your interview. It's a Full Time job in Ranchi.
3. How many working days are there for this Branch Sales Officer job?
   Ans: This Branch Sales Officer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Branch Sales Officer job?
   Ans: No, there is no fee applicable for applying this Branch Sales Officer job and during the employment with the company, i.e., Hdfc Bank.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Branch Sales Officer role?
   Ans: There is an immediate opening of 10 Branch Sales Officer at Hdfc Bank
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Branch Sales Officer job?
   Ans: This Branch Sales Officer job has 09:00 AM - 06:00 PM timing.