Role Overview
Purpose: Drive sales, build customer rapport, and manage client databases.
Work Type: Usually an individual contributor role based in an office or remote setting.
Key Goal: Meet daily and monthly targets for calls, lead generation, or issue resolution. [1, 2, 3, 4, 5]
Key Responsibilities
Outbound Calling: Dial potential customers using predefined scripts to introduce services or products.
Inbound Support: Answer incoming queries and assist clients with helpful information.
Lead Follow-Up: Call interested prospects back to nurture relationships and push them through the sales pipeline.
Data Management: Update customer logs, feedback, and notes accurately in the company's CRM software.
Problem Solving: Address complaints or direct complex issues to senior departments. [1, 2, 3, 4, 5, 6]
Job Requirements
Education: High school diploma or equivalent.
Communication: Clear, polite verbal communication skills and active listening.
Tech Skills: Basic computer literacy and familiarity with CRM tools or MS Office.
Soft Skills: Patience, resilience against rejection, and good time management