Lead and manage the outbound calling team to meet performance targets
Monitor and update weekly performance metrics and trackers
Communicate process updates and performance feedback to sales agents
Drive team efficiency through dialer-based systems and lead generation
Ensure compliance with contractual obligations and service standards
Collaborate with management to set action plans and optimize sales outcomes
Proficiency in both Hindi and English communication
Experience with outbound telecalling and lead generation
Familiarity with dialer systems
Strong leadership and team coaching abilities
Data tracking and performance analysis