Bpo Team Leader

*Role Overview*

A Team Leader guides, motivates, and manages a group of employees to achieve departmental and company goals. You’re the bridge between management and your team — driving performance while keeping morale high.

*Key Responsibilities*

- *Team Management*: Supervise daily operations, delegate tasks, and ensure team members meet deadlines and quality standards

- *Performance Monitoring*: Track KPIs, conduct regular 1-on-1s, give feedback, and run performance reviews

- *Training & Development*: Onboard new hires, identify skill gaps, and coach team members for growth

- *Problem Solving*: Address conflicts, resolve workflow bottlenecks, and escalate issues when needed

- *Reporting*: Share team progress, challenges, and insights with senior management through weekly/monthly reports

- *Process Improvement*: Suggest and implement ways to boost efficiency, quality, and team productivity

- *Culture & Motivation*: Build a positive work environment, recognize achievements, and keep the team engaged

*Required Skills & Qualifications*

- *Experience*: 2-4 years in relevant field + 1+ year in supervisory/mentoring role preferred

- *Leadership*: Ability to inspire, guide, and hold people accountable without micromanaging

- *Communication*: Clear verbal/written skills for instructions, feedback, and cross-team coordination

- *Decision Making*: Quick, data-driven decisions under pressure

- *Technical Knowledge*: Strong understanding of your team’s function/domain

- *Soft Skills*: Conflict resolution, empathy, time management, adaptability

- *Education*: Bachelor’s degree preferred. Field depends on industry

*What Success Looks Like*

- Team consistently hits targets

- Low turnover + high team satisfaction

- Improved processes and fewer escalations

- Team members growing into bigger roles

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.