Bpo Team Leader

Team Leader – Banking Collections

Job Summary:

We are seeking a motivated and experienced Team Leader to oversee and manage a team of collection agents in our banking collection department. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in collections and debt recovery.

Key Responsibilities:

Team Management:

-Lead, motivate, and manage a team of collection agents.

-Conduct regular team meetings to review performance, share updates, and provide guidance.

-Monitor individual and team KPIs, providing support and feedback to achieve goals.

Collections and Recovery:

Oversee daily collection activities and ensure timely recovery of overdue accounts.

Analyze and prioritize delinquent accounts to focus on high-impact recovery.

Implement effective strategies to minimize delinquencies and bad debts.

Compliance and Reporting:

Ensure all collection activities comply with regulatory standards and company policies.

Maintain accurate records of collection efforts and outcomes.

Prepare and submit performance reports to management.

Customer Interaction:

Handle escalated customer cases with professionalism and empathy.

Negotiate repayment terms and resolve disputes effectively.

Training and Development:

Required Skills and Qualifications:

Experience: Minimum 2–3 years of experience in banking collections/Fintech collections, with at least 1.5–2 years in a leadership role.

Skills:

Strong leadership and people management skills.

Excellent negotiation and conflict resolution abilities.

Proficiency in MS Office Excel.

Preferred Attributes:

In-depth knowledge of banking products and collection processes.

Ability to work under pressure and meet tight deadlines.

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹28000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., CIMMONS INTEGRATED SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 5 Bpo Team Leader at CIMMONS INTEGRATED SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has 10:00 AM - 07:00 PM timing.